Whether due to your employees taking vacation this time of year or an increase in holiday traffic, many businesses utilize temporary help. Managing that process successfully can make a big difference in your stress level and your sales. Here at SilverEdge we’ve put together a list of tips to help make temporary employees an asset to your business.
- Interview, hire and train extra help early. Waiting until the busy time hits to do this is a big mistake. The investment in training is worth it as it helps ensure you won’t lose new employees due to frustration and overwhelm. Schedule staff hours well in advance (preferably for the whole season) so that everyone can make his or her plans around their work schedule instead of the other way around. Don’t forget that your employees have other holiday obligations too, so they’ll appreciate some predictability.
- Schedule seasoned staff to be on every shift so that all types of questions can be answered. Replying “I don’t know” or appearing not to know the answers is detrimental to good customer service. Training employees to respond by saying, “Let me find someone who can help you with that request, I’m new here,” is a perfectly acceptable response and the customer feels taken care of.
- Be very clear about schedule expectations when hiring. Many temporary employees have other jobs as well and you need to know that their schedule works with yours or you’ll end up with no shows.
- Assign temporary employees to spot the simple tasks that will help things move quickly for busy customers and keep your shop looking ready for new shoppers. Folding display items and continuously cleaning up fitting rooms are small but important tasks that create a welcoming environment. And when your employees work as a team to help one another it also creates a more positive work environment.
- Train your temporary employees in the same policies, procedures and values as you do your permanent employees. The more integrated an employee feels, the better job they will do for you.
- Take the time to give them the tools they need to be successful. Train them to use your point of sale system and inventory tools so that they can serve customers with confidence. The level of satisfaction they feel is crucial to whether or not they will return for their next shift.
- Make clear communication the norm. Expectations and procedures should be modeled by long-term employees and repeated often as a form of reinforcement. When that is part of your culture, then employees will also feel more comfortable coming to managers with questions and concerns in a timely manner.
By following some thoughtful guidelines you’ll be able to use your temporary employees to boost business. SilverEdge can help you have a prosperous holiday season by making sure your point of sale system is helping you meet your goals. We are here to help your business grow richer. Schedule an appointment today or call your current customer service representative to get started.